The earliest shipment time will be the next working day after a user placed their order.
2. Shipping Company
3. Complete Delivery Address
- When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..
4. Order Tracking
- We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well..
5. What should I do if I received the wrong item?
- Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.
6. What should I do if I did not receive my product?
- If the product is on the way more than 9 working days, we will send a 10% coupon to your email for conpensation.
- If the package had been signed but actually you still did not receive the product, we will ship another new one to you after we check the express details. Pls contact us immediately if you got any shipping question.
7. How to check your order status?
- Once your item is sent, an email with tracking number will be sending to you as soon as possible.
8. HOW TO REACH US
You may contact us on our website or by email/text. The Lokhom team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours (Text & Email), Your satisfaction is Lokhom mission.
9. ADDITIONAL NOTES ABOUT WARRANTY
1. All returns must be approved by our customer service team first, and you need to apply for RMA online. Items returned without RMA will not be accepted.
2. All returned items must be in a brand new condition, unused/unworn, unwashed, with all original labels and original packaging.
3. Items returned within 30 days from your original order receipt are eligible for a refund. For a full refund, the returned goods must be kept in their original condition (unchanged, unworn, undamaged, and labeled in the original packaging. For partial refunds, please contact customer service first, confirm that they are correct, and send them back. Once the returned goods are received and the labels are checked For "no problem", the refund will be processed to the previous payment account within 5-7 working days.
After agreeing to the return request, the package can be shipped back to the address provided by customer service. Please send an email containing your order number and returned shipping number after the package is sent. The tax and shipping charges incurred by the return will be paid by the buyer, and the final refund amount will be the order price that misuses our receiving costs, such as taxes and processing fees.
4. The item is damaged due to man-made reasons and cannot be returned or exchanged.
5. You may be asked to provide personal details when returning or exchanging goods. These details will be used to process returns.
Contact us: service@multitoolsstore.com
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